Another thing was that I had to speak to 3 different people over the 3 weeks of talking, rather than being dealt with by one person, which can be frustrating. I I did not feel comfortable doing,as I am not an electrician and could do more harm than good, but they agreed to fix a second time after something had happened during delivery. I sent videos of keys obviously not working and did various other things as asked by the consultant, I was asked to check settings that would, even to layman, would´ve made no was also asked to take apart the keyboard, which difference and I felt a little bit like I was viewed as unvalued. Waiting almost a week for a response and then being told that the guy had been at NAMM, not really my concern, being written to in a language which I do not speak, it seems to me to very strange that we had been talking in English and then a mail in Spanish. There are still some issues that i personally had with the customer service. so i thank them for being more responsive. My keyboard has now, I think, been repaired, after 2 attempts. I had some problems with my Keylab 49 and had a fairly bad experience when speaking to the people at Arturia.
#Arturia v collection 5 v5.0.0..review update#
I have decided to update my review of Arturia, after having dealt with them some more since my last more irritated review. I have WASTED MY MONEY on something that doesn't even work. You guys diminished that process and for some reason have done nothing to foster it.
#Arturia v collection 5 v5.0.0..review software#
I work hard to purchase Software to pursue my creative abilities. REGARDLESS this company needs to take people more serious and then maybe people like me wouldn't have to get so frustrated. They could Identify what was wrong and not make me feel like it was my issue. It was in the middle of the night I sent my email, to my amazement A RESPONSE! with a swift addressing and fixing of the issue. A few days later I had another technical issue with a separate company. I wish I could leave the star rating blank, you guys are con artist. I wasted money and saw no help for which their software lacks. I had told them I would write this review and no one took it serious. Not only did the first response not address any of the issues I was having, I sent every bit of material to address my problem with their software as it was not working on my device, I was again responded to after pleading for technical support days late, BY ANOTHER PERSON! This time they saw that I had physical evidence their software was not working as a standalone or a plug in. Response to technical difficulties (which was on their end) was days of a wait time. Bad service, poor software center, response time horrific, waste of money.